How do I create an account?
There is a button in the top right corner of the page that says Create an account. When you click this you will be prompted to enter your email address and make a password.
I’ve forgotten my password?
Simply click Forgot your password on the Sign In page, enter the email address you used when you created an account and a link to reset your password will be sent to you.
How can teachers purchase a session to view with their class?
Tickets for a school film viewing are $35 per classroom. Teachers must create a free account and either email or call the AFF Box Office on 0416 761 036 to arrange payment, after which AFF staff will add the chosen film/s to your account.
If you purchased a ticket to any of the original AFF Youth cinema screenings, and would like to exchange these tickets for access to AFF Youth Online, please email: firstname.lastname@example.org
I purchased a ticket for the cancelled cinema screenings – can I exchange it or get a refund?
If you purchased a ticket for the original AFF Youth cinema screenings, please email email@example.com. Our Box Office can process a refund or exchange the ticket for the online screening. As there is now a price discrepancy, you may wish to exchange your cinema screening ticket for 2 x online films. As AFF Box Office only operates weekdays from 9am-5pm, you can only organise an exchange during these hours, therefore you may be required to make this exchange in advance of any planned viewing.
Is there any content I can access for free?
Absolutely! The 21 finalist films in the Statewide Schools Filmmaking Competition are available for all to view for free.
When can I stream the films on AFF Youth Online?
All audiences can view films from August 25 to September 8 (inclusive)
How do I rent a film?
The General Public (ie not teachers or schools) can view films by creating an account, finding the film they would like to watch and click “Rent”. The film will then appear in their library
What ratings do the films have?
The Australian public is well versed in the Australian Classification Board’s classifications schema of G, PG, M, MA.
Films with an Australian theatrical release in cinemas will have been classified by the Board according to this schema. Where films have a limited release at a film festival, the Australian Classification Boards allows film festivals to undertake this classification using their expertise to employ 3 categories: All Ages, 15+ and 18+.
Under the title of each film in the Adelaide Film Festival Youth program you will find a rating based on either the:
- Australian Classification Board rating of G, PG, M, MA
- Adelaide Film Festival assigned classification of NC-10, NC-12 or NC-15+
How long do I have to watch a film after it had been rented?
Films remain in your library for full fortnight. Once rented, the items will be available in your account for 14 days. Once you press play on a specific film, the watch window begins and you can watch that film as many times as you like. This applies to both general public and schools purchases.
Is there a limit on the amount some films can be rented?
Yes. Due to distribution agreements, some films may have a cap applied to the number of times it may be rented and viewed. Make sure you get in and watch what you can before these are reached!
The film says it is ‘not available in your country’?
Films on AFF Youth are only available to stream if you are based in Australia. Make sure you don’t have an international VPN turned on.
I can’t see a film’s subtitles?
You will need to click CC in your video browser to enable English subtitles.
Who do I contact for help?
If your question has not been answered on this page, please email firstname.lastname@example.org for assistance or call (08) 8394 2505, 11am-4pm.